How long does shipping take?

Plan on 15–30 business days door-to-door for in-stock consumer products (order processing and dangerous-goods preparation take 5–10 business days, then carrier transit and, for the US, customs clearance). Expedited service reduces this to roughly 10–20 business days. Enterprise, AGRAS and FlyCart lead times are confirmed on your quote.

Can drone batteries be shipped by air?

Yes, when declared and packed as UN3481 lithium-ion batteries. Some destinations and carriers restrict battery-only shipments; we will tell you the available services when quoting.

Do I pay duties on cross-border orders?

US deliveries from our Canadian operations may be subject to US customs duties and fees depending on the product's country of origin and current tariff rules. We state the Incoterms on every quote so there are no surprises.

Can I return a DJI drone after activation?

Activated or flown aircraft cannot be returned for refund. Defects are handled under the DJI manufacturer warranty, and we help you open the case with DJI.

Shipping & Returns — DJI Orders from ASI Computer

Last updated: 2026-09-08

Carriers and transit times

We ship with UPS, FedEx and DHL Express, always with a tracking number sent to your email or WhatsApp. Because every order is allocated from dealer stock, prepared with dangerous-goods documentation for batteries and, for US deliveries, cleared through customs, please plan on the following door-to-door timelines from payment:

Destination	Standard	Expedited
Canada	15–25 business days	10–15 business days
Continental United States	15–30 business days	10–20 business days
Alaska, Hawaii, territories	20–35 business days	15–25 business days

These are typical timelines for in-stock consumer products (Mavic, Air, Mini, Avata, Osmo, RS); the order-processing and dangerous-goods preparation stage alone normally takes 5–10 business days before the parcel is handed to the carrier. Enterprise, AGRAS and FlyCart systems are often built to order and take longer; the lead time is stated on your quotation and confirmed before you pay. If you have a hard deadline, tell us before ordering and we will confirm in writing whether it can be met.

Batteries and dangerous goods

DJI intelligent flight batteries are lithium-ion and ship as UN3481 (batteries packed with or contained in equipment) or UN3480 (batteries shipped alone). We pack and label them to IATA/ICAO and 49 CFR requirements. Consequences for you:

Some express services are unavailable for large battery quantities (e.g. AGRAS or FlyCart battery sets), which may add 1–3 days.
Battery-only orders may need to move by ground within the same country.
Never ship damaged or swollen batteries back to us — contact us first for disposal guidance.

Duties, taxes and cross-border orders

Quotes state the Incoterm (usually DAP or DDP for US deliveries). Where duties or fees apply on import into the United States, they are either included in a DDP price or collected by the carrier on delivery under DAP — your quote will say which. Canadian orders are charged applicable GST/HST/PST. Tax-exempt organisations should send their certificate before invoicing.

Inspection on delivery

Please inspect cartons on arrival and note any visible damage with the driver. Report shortages or damage within 48 hours with photos to [email protected] so we can file the carrier claim on your behalf.

Returns

Unopened products: returnable within 14 days of delivery for a refund to the original payment method, less outbound shipping. A return authorisation (RA) number is required; unauthorised returns may be refused.
Opened but not activated: returnable within 14 days subject to a restocking fee of up to 15% and complete, undamaged contents.
Activated / flown aircraft, opened batteries, software licences, special orders (Enterprise, AGRAS, FlyCart, payloads, custom bundles): not returnable. Defects are covered by the DJI manufacturer warranty.

To start a return, message us with your invoice number and the reason. Ship returns insured, in the original packaging, with batteries declared correctly.

Warranty and DJI Care

All new products carry DJI's regional limited warranty (typically 12 months on aircraft and cameras, 6 months on batteries and gimbals; see DJI after-sales policy). As an authorized dealer we can help you register products, open DJI repair cases and activate DJI Care Refresh or DJI Care Enterprise, which must be purchased within the eligibility window after activation.

Questions

Contact our team on WhatsApp (+1 (605) 702-1577), by phone at (604) 214-0300 or by email at [email protected], Mon–Fri 9:00 AM – 5:30 PM (Pacific Time).